Title: MGM Resorts Faces Ongoing Cybersecurity Issues, Millions Lost Daily
MGM Resorts, the renowned hospitality giant, claims that its various services, including dining, entertainment, and pools, are in full operation. Thousands of guests continue to flock to their resorts each day, enjoying a seemingly normal experience. However, social media reports and the company’s website tell a different story, revealing persistent problems faced by MGM due to a recent cybersecurity breach.
The breach occurred when the notorious Scattered Spider hacker group managed to exploit MGM’s identity software, Okta, thereby gaining unauthorized access to the company’s systems. Although MGM has not made many public statements about the incident and has ignored requests for comment, its online reservation system remains inaccessible. Consequently, the company is allowing guests with reservations through Sunday, September 24, to change or cancel their bookings without incurring fees.
According to the Las Vegas Review-Journal, the ongoing cybersecurity issue is costing MGM upwards of $8.4 million daily. Numerous guests staying at MGM properties have reported experiencing inconveniences, such as credit card transactions having to be processed manually, non-functional televisions in their rooms, and inconsistent operations at the sportsbook.
To alleviate some of the disruptions, MGM has waived resort fees for select guests. Visitors can still enjoy slot rewards and free play; however, intermittent issues may arise. It is advisable for those planning to stay at an MGM-owned property to allocate additional time for check-in, checkout, and the use of amenities. This is due to the unavailability of mobile check-in and digital keys, which have been affected by the ongoing cybersecurity issues.
Concerned individuals are urged to change their passwords and enable two-factor authentication to safeguard their personal information. Continuous monitoring of updates from MGM Resorts and Caesars Entertainment is recommended, as well as keeping a watchful eye on one’s accounts and credit scores in case of potential identity theft.
As MGM Resorts wrestles to address the fallout from the cybersecurity breach, the company is working diligently to restore all services to their normal functionality. Until then, guests and patrons alike must brace themselves for a potentially bumpy experience at MGM properties and exercise utmost caution in protecting their personal information.
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